Service Support

Maintenance Services

On-site inspections to investigate issues and ensure compliance with specifications.
Proper cleaning and replacement of parts allow the product to regenerate to prevent expensive costs and save customers' costs.
Refurbishment is accomplished with OEM materials and a standardized workflow.
Services cover all popular makers and models including Alfa Laval, APV, GEA, Tranter, Graham, Donghwa and more.
7 * 24 hours round-the-clock service.

Service Guarantee

We can provide customers with basic operation knowledge and daily maintenance training services for free;
During the warranty period, our company will provide free maintenance services, including material and manual maintenance;
If the product quality itself causes the failure, we will unconditionally arrange replacement or maintenance;
For non-warranty products, we can also implement lifetime maintenance services and only charge for replacement parts.
Through full communication with customers, we understand the customer's needs for the use of products. When necessary, our engineers can provide professional advice according to the customer's usage requirements. We will visit customers regularly to achieve continuous improvement and improve service levels. For the problems reported by customers, we will have a professional team to deal with them in a timely and effective manner.

Complaints and suggestions

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